Privacy Policy

1. Introduction

DBC Technologies Ltd. (“we”, “us”, or “our”) operates the Memauri application and service, accessible at memauri.com (collectively, the “Service”). DBC Technologies Ltd. is the data controller responsible for your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. Please read this policy carefully. By using Memauri you agree to the practices described here.

2. Information We Collect

2.1 Account Information

When you create an account we collect:

• Email address and password (authentication credentials)
• Display name and optional profile photo
• Phone number (optional, for contact discovery)

2.2 Call and Communication Data

When you use calling and messaging features we may collect:

• Call metadata (participants, duration, timestamps)
• Audio recordings of calls — only when a participant explicitly enables recording and all participants have been notified and consented
• Transcriptions of recorded calls (when the transcription feature is enabled)
• AI-generated call summaries (when the summary feature is enabled)
• In-call chat messages and voice notes

2.3 Contact Information

We store the contact list you maintain within the app (names, phone numbers, and connection status). We do not access your device’s system contacts without your explicit permission.

2.4 Usage and Technical Data

We automatically collect:

• Device type, operating system, and browser information
• IP address and general location (country/region level)
• In-app actions and feature usage patterns
• Error logs and crash reports for service improvement
• Push notification tokens (for incoming call alerts)

2.5 Billing and Credit Information

We track usage credits, token balances, and billing events within the application. Payment processing (if applicable) is handled by third-party payment processors who maintain their own privacy practices.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Memauri Service
• Authenticate your identity and secure your account
• Connect you with your trusted contacts for calls and messages
• Process and store recordings, transcriptions, and summaries when you request them
• Manage call credits, tokens, and billing
• Send push notifications for incoming calls and messages
• Improve and develop new features of the Service
• Monitor for abuse, fraud, and policy violations
• Comply with legal obligations
• Display advertisements to free-tier users (see Section 7)

4. Recording and Transcription Consent

Memauri takes recording consent seriously. Call recording is only possible when a participant explicitly enables it. All participants in a call receive a visible notification before and during any recording. You must acknowledge our recording consent policy during initial onboarding.

Recordings and transcriptions are stored securely and are accessible only to the call participants. We do not sell or share your recordings with third parties, except as required to provide the transcription or AI summarization service (see Section 5).

5. Third-Party Service Providers

We use the following categories of third-party providers to operate the Service:

• Infrastructure & Database: Supabase (database, authentication, file storage)
• Real-Time Communication: LiveKit (WebRTC call infrastructure)
• AI Transcription & Summarization: OpenAI (audio transcription and call summarization — audio is transmitted securely and not used to train models)
• Push Notifications: Web Push / browser notification services
• Advertising: Google AdSense (for free-tier users — see Section 7)

These providers only receive the minimum data necessary to perform their function and are contractually obligated to protect your information.

6. Data Retention

We retain your account data for as long as your account is active. Call recordings, transcriptions, and summaries are retained until you delete them or close your account. You may delete individual recordings and call history at any time from the History section of the app.

Upon account deletion, your personal data is removed within 30 days, except where we are legally required to retain it.

7. Advertising

Free-tier users of Memauri may see advertisements served by Google AdSense. Google may use cookies and similar tracking technologies to serve ads based on your prior visits to our site and other sites on the internet.

You can opt out of personalized advertising by visiting Google’s Ads Settings or by upgrading to an ad-free subscription within the app.

For more information on how Google uses data when you use our site, see “How Google uses data when you use our partners’ sites or apps”.

8. Cookies and Tracking Technologies

Memauri uses cookies and similar technologies to maintain your session and to support advertising. Types of cookies in use:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how users interact with the app
• Advertising cookies: Used by Google AdSense to serve relevant advertisements to free-tier users

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Objection: Object to processing of your data for advertising purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@dbctechnology.com.

10. Children’s Privacy

Memauri is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. International Data Transfers

DBC Technologies Ltd. operates globally. Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable data protection law.

12. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, Row-Level Security on our database, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated “Last updated” date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: